1. Purpose
The Purpose of the FlyHouse Partner “House Rules” is to ensure one standard of operations and customer service delivery for all FlyHouse Partners performing flights on the App for Charterers. As a FlyHouse Partner, it is expected that you will perform to the highest standards of professional conduct, benchmark operating practices with strict adherence to safety along with the applicable Federal Aviation Regulations. These FlyHouse House Rules are attached as an exhibit and are incorporated by reference to, and made a part of the FlyHouse Partners Agreement (the “Agreement”) entered into between you and FlyHouse Management, LLC, a California limited liability company (“FlyHouse”). Capitalized terms used herein and not otherwise defined shall have the meanings ascribed to them in the Agreement.
2. Distribution
A copy of FlyHouse House Rules is required to be maintained current by the Partner lead contact and/or Director of Operations. It is the responsibility of the Partner to train all required personnel how to fulfill a FlyHouse flight. A current copy of FlyHouse House Rules can be found in the Partner Portal at https://partners.goflyhouse.com
3. Safety Standards
FlyHouse Partners that are ARG/US Platinum are considered pre-vetted. Partners must have a minimum of ARGUS GOLD certification and use aircraft and crew that meet FlyHouse minimum crew experience.
In the event that the Partner assigns an aircraft or crew to a Charterer that is not approved through the “ARGUS TRIP CHEQ” system, FlyHouse retains the right to cancel the charter flight without penalty.
FlyHouse retains the right, at its sole discretion, to allow Partners to present documentation by another recognized Part 135 safety auditing firm such as Wyvern and/or ISBAO in lieu of ARG/US Platinum. In such cases FlyHouse will conduct a desk review to verify the Partner has the following systems and safety standards in place:
4. Document Compliance + Maintenance
The following documents must be provided by the Partner and submitted to FlyHouse via email or through the FlyHouse Partner Portal https://partners.goflyhouse.com before the Partner is considered for eligibility as a FlyHouse Partner. If completed outside of the Portal, all documents must be submitted to partners@goflyhouse.com
| Document Compliance | |
|---|---|
| Air Carrier Certificate FAA form 8430-18 | |
| W-9 | |
| Additionally Insured Certificate -See requirements in Section | |
| Copies of Wyvern/ARGUS/ISBAO Certificates | |
| Ops Spec A001 Issuance and Applicability | |
| Ops Spec A003 Aircraft Authorization | |
| Ops Spec A006 Management Personnel | |
| Ops Spec A031 Contract Training | |
| Ops Spec B050 Authorized areas of enroute operations, limitations and Provisions | |
| Ops Spec C049 Use a destination airport analysis program | |
| Ops Spec D095 Use an FAA approved Minimum Equipment List | |
It is the Partner’s responsibility to upload any changes to the above required documentation into the Partner Portal as soon as practical to include but not limited to Changes in D0-85, changes in Management Personnel and audit standards.
Aircraft added to Partner Fleet Profiles on the App will not be active unless listed on the most current D0-85. Should an Aircraft be removed from a Partner’s D0-85 it is the responsibility of the Partner to immediately notify FlyHouse and remove the aircraft from the APP pricing auction.
5. Insurance Requirements
Prior to the commencement of any flight operations, Partner must provide FlyHouse with a current certificate of aircraft liability insurance, issued by an insurance company with a “Best’s Rating” of no less than A, for bodily injury, including passengers and property damage for owned and non-owned aircraft, for each occurrence, for the full insurance policy limit. FlyHouse will review the Partner’s insurance policy and in its sole and absolute discretion can either accept or reject the Partner’s submitted insurance policy as a condition precedent to being a FlyHouse Partner. The certificate of insurance must include the following provisions:
Certificate Holder: FlyHouse Management, LLC, FlyHouse Technology, LLC and Golden West Airlines, LLC, and their respective board members, officers, directors, employees, agents and clients; and any subsidiary or affiliated company in which active management or financial control now exists or as may be constituted hereafter.
Address: FlyHouse Management, LLC, 15010 N. 78th Way, Suite 206 Scottsdale, AZ 85260
6. Pricing
Pricing for the services provided under this Agreement shall be determined through a reverse auction mechanism, utilizing operator pricing specified by the Partner. The auction will run for a period of 90 seconds, at the conclusion of which a final price will be established. Following this determination, FlyHouse will add a technology fee of 10%, FET, along with any applicable taxes to the final auction price. This process ensures that the pricing reflects a competitive bidding environment while transparently incorporating all additional charges.
7. Crew Uniforms / Professional Appearance
All pilots are expected to appear neat, clean and well-groomed at all times. The proper dress consists of: Medium or dark business suit, white shirt, with coordinating tie, black shoes and socks. A blazer and dark trousers are acceptable alternatives. All clothing should be in good condition.
8. Client Service Standards
It is each crewmember's responsibility to always provide friendly and courteous service. The crew should strive to make each flight as comfortable and pleasant as possible. The Crew trip sheet must be read carefully for detailed passenger knowledge. Please note that the Crew trip sheet is a highly confidential document and must not be presented to any third parties unless this third person can add value with tailor-made services (i. e. Limousine, Catering, etc.)
One crewmember must remain inside FBO to greet passengers before each leg. One crew member should be with the aircraft to meet and greet passengers who go directly to the flight line.
First leg: Provide a flight overview to the lead passenger. Include a verification of city, state and airport name of destination. Advise ETA, ETE, weather enroute and destination, FBO, and ground transportation. Contact FlyHouse if there is any conflict with the above information.
Standard items should be on the aircraft at all times. Special items will be requested by FlyHouse to be placed on the aircraft at point of passenger pickup prior to departure.
Standard Items should include:
Soft drinks (diet, regular)
Bottled water and sparkling water Coffee, tea, milk, or half and half Ice Snacks (chips, pretzels, gum or mints etc. limited liquor, beer and newspapers on board
All additional catering is considered special order and will be billed directly to FlyHouse by the vendor. This includes special liquors, beer; other drinks specially requested, snack trays, sandwich trays, or any meals.
9. Aircraft Equipment
All Aircraft flying FlyHouse Charterers are required to be fully operational with all systems functioning normally. All passenger amenities items and seats have to be ready for use unless FlyHouse is advised and approves in writing an out of service condition ahead of time. Aircraft must have an approved MEL1 to conduct any flights on the FlyHouse App. Aircraft must have an approved Safety Briefing Card at all passenger seats
10. Aircraft Appearance
The interior and exterior of the aircraft will be neat and clean prior to passenger arrival.
If possible an APU or GPU should be turned on to heat or cool the cabin appropriately prior to the passenger’s arrival. Engines will be shut down during boarding and disembarking. A crewmember must be with aircraft if APU is running.
11. Crew Training and Experience Minimums
All flight crew members must have completed all training requirements as outlined in their FAA approved training program and must meet the qualification requirements outlined in FAR 135.243, 135.245, and 135.293. In addition, all crewmembers must adhere to FlyHouse minimum experience requirements as outlined (Below). When a cabin attendant is requested on a FlyHouse trip, the assigned cabin attendants must be trained and familiar on the specific tail along with location of all emergency equipment.
| Jet Fixed Wing | ||
|---|---|---|
| PIC2 | SIC3 | |
| Total Time | 3500 | 2000 |
| Pilot-In- Command | 2000 | 500 |
| JetTime | 1000 | 50 |
| PIC Jet | 250 | 25 |
| PIC Time in Type | 100 | 25 |
| Turbo Prop Fixed Wing | ||
| Total Time | 3000 | 1500 |
| Pilot-In- Command | 1500 | 500 |
| Turbo-Prop Time | 500 | 50 |
| PIC Turbo:Prop | 250 | -- |
| PIC Time in Type | 100 | 25 |
1 NTD: What is an MEL – please define.
2 NTD: To define.
3 NTD: To define.
12. Confidentiality / Security
13. Aircraft Positioning
The aircraft and crew must be in position one hour prior to the scheduled departure time, and the dispatch or charter department shall either call FlyHouse at 888-413-8480 or email booking@goflyhouse.com to inform dispatch that the crew and aircraft are ready for passengers.
Any issues preventing crew and aircraft from being in position as per the above must immediately be communicated with FlyHouse.
14. Flight Following / Flight Communications
Partners must have a contact available 24 hours. FlyHouse must have access to persons responsible for scheduling and dispatching Partner’s aircraft. If a Partner uses an answering service, FlyHouse must be provided with a direct after hours contact number. Notwithstanding the foregoing, the Partner is at all times responsible for maintaining operational control over all flights.
Partner will remain in timely contact with FlyHouse throughout the booking, scheduling, and operation of flights. This is to include advising FlyHouse of owner approval issues, or any other operational issues at the time of booking that may impact the performance of the flight.
The following flight conditions and accommodations are required with no exceptions:
15. Winter Ops
During Winter Operations, should the aircraft require De-icing during a FlyHouse flight, the Partner should promptly advise FlyHouse during the flight following procedures listed in section 17, and state how much De-icing was required. An actual copy of the DE-icing invoice should be submitted to FlyHouse accounting.
It is requested that the Partner use all means to ensure the safety of the passengers and the aircraft during winter operations included but not limited to forward looking forecasts, early repositioning and securing a hangar prior to departure.
16. Emergency Response
Partners are encouraged to have a written Emergency Response Plan (ERP) in place to adequately respond to any aircraft incident/accident and per bets practices such Emergency Response Plan should be drilled once per year.
In the case of an accident or incident during a flight for FlyHouse, the Partner will immediately notify FlyHouse Flight Control at bookings@goflyhouse.com.
If unable to reach FlyHouse control at the above number, then immediately call Taylor Welka at 440-589-9101 or FlyHouse Director of Operations, Mike LaBarron at 480-932-7229.
The following information must be communicated during the initial call:
17. FlyHouse Membership Equity
FlyHouse shall grant to Partner on January 1st of each year this Agreement, Class O Units of FlyHouse membership interests (the “O Units”) for each type of aircraft furnished by Partner that provided 360 charter hours for Charterer flights through FlyHouse as follows: (i) light: $1,500, (ii) mid: $2,000, (iii) super-mid: $2,500, (iv) heavy: $3,000, and
(v) ultra-long range: $3,500. In order to receive the O Units, the Partner shall execute and comply with FlyHouse governance documents, an award agreement required by FlyHouse and applicable federal and state of California securities laws.
18. Legal